To place an order, click on the Add to Cart button. If the cart does not work, then click the Order link.  This will bring up an order form.  You may fill in the order form, and mail it along with your payment, or you may fill in the order form, save it on your computer, and email it to us, then make your payment through PayPal.  If you wish, you may send us a list of what you want, and we will send you an invoice for the total amount, through PayPal, and you simply pay from the invoice.

SHIPPING/RETURN POLICY - PLEASE READ CAREFULLY

Standard shipping rates are $13 for the first item, and $3 for each additional item.  We try to only charge what it costs us, so if there is an excess in shipping charges, we will process a refund back to you.

Condition - We try to only ship NRFB dolls.  If there is any damage to the box, we will state so in the ad.  We  cannot guarantee that all items will arrive in the same condition.  We suggest you pay for insurance to cover any damage caused by the carrier.  We cannot accept returns due to arrival condition.  If the shipment is damaged and insured, you must bring the package (complete with all materials) to the USPS and have them fill out a form.  After this is completed, the shipment can be returned to us, after contacting us for approval, for a full refund.  You must pay return postage to receive a full refund, less S/H charges.

PRESALE ORDERS

We ask you to contact us for all your presale orders needs!    As an authorized Mattel Dealer, we can order any Mattel item, so if you want a presale item that is not listed on our presale web page, please send us a request, and we will quote you a presale price for that item. We have no control over when Mattel releases new items and ships the product, so we cannot be held responsible if Mattel shorts our shipment.  If we cannot get sufficient items to fill all preorders, they will be filled based on the date the request was received.  We will contact everyone that preordered and request final payment. 

PRICES ON PRESALE ORDER ITEMS ARE SUBJECT TO CHANGE WITHOUT NOTICE BEFORE RELEASE DATE.  If Mattel increases our price when releasing, we will only pass this increase on to you, we will not add any more to your price.  If the increase is small, we may fully honor our presale price, and take the loss ourselves. Orders for presale items will be shipped on a first come, first served basis; because we place separate orders as we receive presale orders,  products may arrive in separate shipments.  This may make your shipment delayed.  

SHIPPING

We charge actual USPS charges.  We may combine a number of items in the same shipping container, if practical. We will refund any excess charges to the customer.

When we ship your order, we will send you a tracking number, so you can keep track of your order.  We do not ship international, our contract with Mattel prohibits it.. Most items are available through other sources. 

TAX

Texas residents must be charged sales tax. If you have a tax exempt number, please send us a copy of your tax exempt certificate, so we can exempt you from paying state sales tax.  Taxes are at 8.125%.  You must include the tax when submitting your order form, and making payment.

LAYAWAYS

We will accept layaway requests.  In this case, you must send us a deposit of half the total purchase price, as a deposit on the order, and the second half within 30 days of the order date.  Deposits are NON-REFUNDABLE.  NO EXCEPTIONS! Please keep track of your payment due dates.  If you miss a payment, we will send one reminder, and charge you a $25 late fee.  This payment must then be received within 10 days, or your order is cancelled, and your deposit forfeited.